FAQs

How long does the process take?

We will respond to your initial query within 48 hours to discuss your requirements. Standard and custom packages take various lengths of time. When we know what you need, we’ll be able to tell you about timings. 

What is the end product?

You will receive a beautifully printed keepsake copy of your story on A4 paper in a presentation folder, along with a PDF if required. Extra copies can be printed at additional cost.

What are the payment terms?

A deposit of 50% of the package price is required when the information form is returned to us. The remaining 50% is payable before the draft is sent for edits. On completion of the work the paper copy/copies will be sent by recorded first class post and a PDF sent by email if required. Payments by bank transfer please.

Can I buy this as a gift?

Yes. Reflected Words packages make fantastic gifts for landmark birthdays, anniversaries, retirement, life cycle events and so on. All packages are available to purchase as a gift for someone whose story you want to read, for example, a relative, a work colleague or friend. Please mention this when you get in touch.

What options are there to customise my story? Can I make additions?

We are very flexible and happy to discuss suitable options when we speak.

Can I include photographs to go with my story?

We encourage use of photographs to illustrate your story as they bring more life and context. Use of a limited number of photos is included in each package, three, five and seven respectively; additional photos can be used at extra charge.

Do you work overseas?

We are based in London and Hertfordshire, but we can work almost anywhere. In the current Covid-19 climate, we are conducting interviews remotely via Zoom or Skype. Please note there may be additional costs for travel and accommodation where necessary.

How will you ensure my privacy?

We understand the importance of confidentiality when recording a client’s story. Every interview is conducted in the strictest confidence, and we do not share any information about you or any part of your story to any third party. 

For information about how Reflected Words collects, stores and uses your personal data, please review our privacy policy.

Who owns the copyright of my printed story?

Under copyright law the client owns the copyright for the audio recording of their voice; Reflected Words retains the copyright to material in the questionnaires, drafts, and the final written story.